Payment Policy
Payment and Billing Options
Montavue LLC (“Montavue”) accepts payment by Visa, Mastercard, American Express, or Discover credit cards. Montavue also accepts payment by PayPal and bank money order payable to “Montavue LLC”. Montavue does not accept postal money orders, personal, or business checks that have not been endorsed by a bank.
PayPal
With PayPal checkout you will be redirected to the PayPal website where you can create or log-in to your existing PayPal account. Once you complete your transaction you will be redirected back to the www.montavue.com website.
If you process your order in PayPal using an eCheck it usually takes 3 to 5 business days to clear, and once it clears your order will ship out.
What to expect on your credit card statement
The charge will appear as “Montavue LLC”
International Orders
Orders that are billed to countries outside of the USA or Canada and orders that are shipped to freight forwarding companies/agents must be paid in advance by wire transfer, bank money order, or a certified bank check. Montavue cannot accept credit cards for such orders.
Billing and Shipping Verification
We ship only to the billing address of the cardholder or to a verified shipping address. The verified shipping address is the address on file from your credit card company or a manually verified address by Montavue after the order is placed. If the information you provide us does not match, we will not process your order. If an order is placed where the shipping and billing address does not match we will put the order on hold for manual verification. The lead time for this process can take up to 5 business days from the time the order was placed.
Manual Verification Process
- The order will be verified and charged by our merchant gateway with a pending shipping note.
- The customer will be contacted by e-mail or phone and will be requested to send proof of billing and shipping information in order to validate the purchase.
- If the information supplied by the customer does not satisfy the merchant the order will be canceled and the customer will be issued a full refund.
- Please note the above applies to cross state orders (e.g.: shipping from New York to California) and cross country orders (e.g.: shipping from US to Canada).
Cross country orders will be billed to the destination country irrespective of the billing address on the order. The destination address will be manually verified. Montavue will not be responsible for any currency conversions that may take place during the verification process, the currency conversion is at the discretion of the credit card issuing bank.
This process is in place for fraud prevention purposes and is strictly advised by the credit card merchant practices. If your billing and shipping addresses are different, we must verify your shipping address. This ensures that both you and Montavue are protected from fraudulent activities. For example, someone may obtain your credit card information and billing address (from your trash can for example) and ship an order to anywhere in the US or Canada. Only you, as the cardholder, can add an alternate address on file with the bank and/or credit card company or let us know your details of the order by phone (email correspondence to order verification is not accepted); this keeps our fraud rate down and gives you more peace of mind knowing you are purchasing/shopping with a company who has your best interests in mind.